At Screenplay.events, we strive to provide the best possible experience for our guests. We understand that plans can change, and we aim to offer a fair and transparent refund policy. Please review the following details regarding our refund policy:
1. Advance Payment
To confirm your booking, we require a non-refundable advance payment of ₹700/-. This advance secures your slot and ensures that we can prepare our private theater for your exclusive use.
2. Cancellation Policy
**Cancellation Before 48 Hours**:
- If you cancel your booking at least 48 hours prior to your scheduled slot, you will be eligible for a partial refund of ₹500/-. This allows us sufficient time to adjust our schedule and offer the slot to other guests.
**Cancellation Within 48 Hours**:
- Cancellations made within 48 hours of your scheduled slot are not eligible for any refund. This policy helps us manage our resources and staff effectively, ensuring that we maintain the highest standards of service.
**No-Shows and Late Arrivals**:
- Refunds are not available for no-shows or late arrivals. We encourage all guests to arrive on time to fully enjoy their private theater experience.
3. Cancellation Process
If you need to cancel your booking, please contact us as soon as possible via WhatsApp. Our team will guide you through the cancellation process and ensure that your refund is processed promptly.
4. Refund Processing
Refunds for eligible cancellations will be processed within 7 business days of receiving your cancellation request. We aim to handle all refund requests efficiently and will keep you informed throughout the process.
5. Contact Information
We value clear communication and are here to assist you with any questions or concerns regarding our refund policy. Please do not hesitate to contact us via WhatsApp or email for further assistance.
**WhatsApp Contact**: +91 91797 68696
**Email**: screenplay.event@gmail.com
We value your patronage and look forward to providing you with an exceptional private theater experience. Thank you for choosing Screenplay.events.
If you have any other requests or need further assistance, feel free to ask!